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Managing Contacts

View and Manage Email Contacts Gathered Through involve.me Funnels.

Written by Megan

When navigating to the menu tab Contacts you'll be able to see all email contacts across your entire involve.me organization in one place.

If you're interested in having a more detailed view of each one of your contacts, then make sure to check out the following article: Contact Details Card
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Whenever you gather a participant's email by having a Contact Form within your funnel, it will get added to the organization-wide contact list. If it's a recurring participant and the contact already exists, the entry will get updated with a new submission and funnel count.

You can currently work with contacts within a set of actions, such as:

  • Searching for individual contacts by email address,

  • Adding and removing tags individually and in bulk (by selecting multiple contacts),

  • Filtering by tags, either by selecting a tag from the dropdown or clicking on one,

  • Importing contacts (via file upload or by copy and pasting them),

  • Deleting contacts individually or in bulk.

Each contact features additional information regarding:

  • The number of submissions across all funnels within your whole organization,

  • The number of funnels the contact has participated in,

  • If they are subscribed, i.e. have proactively opted in for your conditions,

  • The date the contact was first created and added to the list,

  • The date the contact was seen last participating in a funnel.

Contact Data From Submissions

Contacts are automatically enriched with personal data collected through Contact Form fields in your funnels. When a participant submits a funnel that includes a Contact Form, the following native fields are saved directly to their contact record:

  • First name and last name

  • Phone number

  • Street address, city, zip code, state, and country

This also applies retroactively β€” contacts from earlier submissions have been backfilled with any available data for these native fields.

Note on phone numbers: A phone number is only saved to the contact record if it is in a fully valid international format, including the country prefix (e.g. +1, +43, +44). Phone numbers without a country prefix will not be stored on the contact.

Custom Contact Properties

You can define custom properties to store additional data on your contacts beyond the built-in fields. To manage custom properties, click the Actions dropdown at the top of the Contacts page and select Manage properties.

From here you can create up to 100 custom properties per organization. Each property requires a name and a type (e.g. Text). Keep in mind that the type and key of a property are immutable once created β€” they cannot be changed later, so choose carefully.

Custom properties will appear on the Contact Details Card alongside the native contact fields.

Should you have further questions, please contact support.

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