If you're seeing this error message, it means you're trying to change to a plan and/or billing period that has a different currency than the one you're currently on.
As an example, this can happen if you're currently being charged in Euros, but trying to upgrade to a higher plan where you're charged in USD instead.
Plans are shown in the currency that matches your account's timezone.
This means that if your timezone is set to Europe, the plans will be shown to you in Euros, conversely, if your timezone is located to outside of Europe, then the currency shown to you will be USD.
How to Solve the Issue
The fastest way to fix this problem is to simply change your account's timezone to match the currency you're currently paying in (if you were charged in USD on your last invoice, then you would set your timezone to be outside of Europe so the plans are shown in USD, and vice versa).
Once you're done with the plan/billing period change, you can set the timezone back.
The second option would be to wait until your current subscription is over. Once you're on the free plan, you'll be able to subscribe to the plan you want, this time with the correct currency.
If you want to go with this option, then make sure to cancel your subscription so you can go back to being on the free plan, otherwise the subscription will just renew for another month/year.
Why Does This Happen?
There are a several reasons as to why this error may happen, and we can't always pinpoint the exact cause.
But more often then not, these are the two most common scenarios:
When you initially subscribed to your current plan, you had your account set to a different timezone, and this has been changed in the meantime.
You were using a VPN at the time of subscribing to the paid plan.
Still need help? Get in touch with our support team here.