Available on | ❌ Free | ✅ Basic/Starter | ✅ Pro | ✅ Business |
With custom domains you can reach the content you created on involve.me using your own domain name. This feature gives you full control over the URLs of your funnels. All custom domains on involve.me include a SSL certificate and provide encrypted HTTPS connectivity.
Prerequisites
Having an active paid plan is required to use custom domains.
You need to have access to the DNS settings of the domain you want to use (usually this is part of the control center of the hosting provider where you registered your domain).
Custom involve.me domains are always subdomains: SUBDOMAIN.mydomain.com (this can also be www if you do not host a website there)
How to Connect Your Custom Domain
Step 1: Add Your Domain Name on involve.me
To add your custom domain, please go to the manage domains page in your dashboard.
Enter your custom domain in this format (without https or slashes):
subdomain.mydomain.com
Then double check the spelling before you click "Connect".
If you cannot click "Connect", please check that your subdomain format is correct.
Step 2: Create the CNAME DNS Record With Your Provider
Once your custom domain has been added, you'll need to configure the Domain Name System (DNS) settings for it. You can find the required DNS entry on the manage domains page.
Login to your domain provider (eg. GoDaddy)
Navigate to the DNS management page of your domain
Find the DNS/CNAME record settings
Create a new record of type CNAME
Enter the DNS entry provided in the involve.me dashboard (your provider may require you to only enter the subdomain part of the host entry)
It can take up to 24 hours for the new DNS entries to be propagated by your domain provider.
After involve.me has successfully verified your DNS entries the custom domain will be activated on your account.
Important
You will need to keep the DNS entry active as long as you want to keep using your custom domain. Your custom domain also only works as long as your plan is active.
All pages reached by your custom domain are still hosted on our servers - we do not publish anything to your server.
Please be aware that your custom domain only works for published funnels. Funnels in Draft status are not available on your custom domain.
You can still use the standard involve.me domains for your funnels even if a custom domain is active at the same time.
DNS entries get cached on computers. This means that when a domain has been recently connected, it can take up to 2-4 hours to be available in all devices.
Special Funnels: Homepage / 404 Not Found Page
Start: This funnel is loaded if your custom organization domain is opened without the funnel URL snippet.
Error: This funnel is opened if a custom domain has a funnel URL snippet that cannot be found (404 error).
You can set these special funnels by going to the manage domain page and choosing "Domain settings" in the dropdown of the domain.
Acquiring More Custom Domains
Each paid plan comes with its own amount of custom domains included. If you figure that you don't have enough, then there are two possible ways of acquiring more.
Upgrading to a higher plan is one way of increasing the amount of custom domains you have available, but if you figure that the upgrade to the next plan is too big of a jump, then you can always go with a custom domain add-on instead.
To acquire add-ons, simply navigate to the Plans & Billing page and click "Increase limits".
Only the Pro and Business plan offer the option for custom domain add-ons. On the Pro plan you can buy up to 2 custom domains maximum, while on Business you can acquire a maximum of 10.
Each custom domain add-on costs $10/€9 per month, or $100/€90 per year. Whether the add-on you're getting is monthly or yearly, that will depend on your plan's billing interval. So for example, if you're on a monthly plan you can only get a monthly add-on, and so forth.
ℹ️ When upgrading to a higher plan, your add-ons will be automatically removed. This is because the plan you're upgrading to has higher limits than your previous plan combined with the add-ons.
Deactivating a Custom Domain
Deactivating a custom domain and replacing it with another domain can only be done once every 30 days. Custom domains for other than monthly or yearly plans can only be changed for good reason (provide proof that the domain was transferred away, company was rebranded, etc).
You'll find the option to deactivate your custom domain in the "Manage Domains" page in your dashboard. Just click the dropdown next to your domain, and select "Deactivate".
Even if your domain hasn't been activated yet, you can still go ahead and deactivate it by clicking the button "Deactivate".
Restricted Countries
At the moment, secure certificates of any type cannot be issued to individuals or business entities in the following countries, websites, or the following country-code-top-level domains (TLDs):
.af - Afghanistan
.by - The Republic of Belarus
.cu - Cuba
.er - Eritrea
.gn - Guinea
.ir - Islamic Republic of Iran
.kp - Democratic People's Republic of Korea
.lr - Liberia
.ru - The Russian Federation
.ss - South Sudan
.su - Soviet Union
.sy - Syrian Arab Republic
.zw - Zimbabwe
This is because these countries and TLDs are restricted by US Export restriction laws.
Good to Know
If you are using Cloudflare for your custom domain, make sure not to route your CNAME entries through Cloudflare. Click the Cloud icon to make sure it is grey as shown here:
