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Confirmation Email Not Received
Confirmation Email Not Received

Some Email Providers Make It Hard to Spot Your Account Verification Email. Here’s How to Find It.

Elod avatar
Written by Elod
Updated over a week ago

Can Not Publish

If you try to publish a project from an unverified account, you will encounter this error message:

Please read on to find out how to resolve it.

Check Your Inbox and Spam folders

All you need to do is check your email inbox for an email you received from us after you signed up.

Subject: involve.me: Activate your account

If you can not find this email in your inbox, it has most likely landed in your Spam or Junk folder. Please check these folders for the confirmation email.

Gmail Accounts

If you are a Google Mail user (private and professional accounts alike) and you can not find your spam folder, simply open it with this link.

If the above direct link doesn't work, please expand the folder list on the left side panel by clicking "More".

The spam folder will appear at the bottom of the list:

Move the Email to Your Inbox:

Once you find the confirmation email, if you click the "Report as not spam" button at the top, it will move the email to the Inbox, enabling you to click the activation button.

Outlook and Hotmail Accounts

If you are an Outlook or Hotmail user and you can not find your spam folder, simply open it with this link.

If the above direct link doesn't work, please expand your folders and open the "Junk Email" folder on the left side panel of your inbox:

Once you find the email, make sure to click the "It's not junk" link at the top to move it to the inbox, and to make sure that future email from us will land in the inbox as well.

Yahoo Mail Accounts

If you are a Yahoo Mail user and you can not find your spam folder, please expand the folder list on the left side panel by clicking "More".

Once you find the email, make sure to click the "Not Spam" link in the top right corner to move it to the inbox, and to make sure that future email from us will land in the inbox as well.

Email Is Not in My Spam Folder

If the activation email is not in your spam or junk folder, please try re-sending it from your Account Settings page:

Shortly after clicking the "Resend email" button, the email should land in your Inbox or Spam folder.

Activation Button Not Working

If you click the green "Activate your account" button but you don't get redirected to the involve.me website, simply copy and paste the alternative URL at the bottom of the email into your browser:

Please note: if you have resent the email multiple times, only the last email will contain a valid activation link. None of the previous emails' links will work.

Inbox managed by IT department

If you signed up with your work email address and can not edit your inbox's reception rules directly, please get in touch with your company's IT department and ask them to whitelist the involve.me and involveme.com sender domains.

Once these domains are whitelisted, you should be able to receive all further emails we send.

Set up an Email Filter

Many email clients allow you to set up filters and rules for specific senders.

If you'd like to make sure that you'll receive all our future communications (project- or account related emails, newsletters, etc), you can set up an email rule for our domain.

In Gmail: visit this link to open the filter settings. At the bottom of the page, click "Create a new filter".

On the pop-up window, in the "From" field enter "*@involve.me" (without the quotation marks), then click "Create filter".

On the next window, check these options: "Never send it to Spam" and "Also apply to matching conversations". Then click "Create filter" again.

That's it! All your previous involve.me emails have been moved from spam to the inbox, and future emails from us will land in your inbox as well.

Make sure to let our Support Team know if you have any questions.

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