Available on | ❌ Free | ✅ Start | ✅ Grow | ✅ Scale |
Self-notifications send an email to you and up to 4 additional recipients every time someone completes your funnel. This helps you and your team respond to new submissions right away, without needing to check the dashboard manually.
Max recipients | 5 email addresses per funnel |
Sent from | no-reply@involveme.com (or your own domain via SMTP) |
Triggered when | A participant completes the funnel (not on partial submissions) or when a payment is successful |
Customizable? | No — the email content is auto-generated and cannot be edited |
How to set up email notifications
Step 1. Open your funnel and go to the "Settings" page.
Step 2. Scroll to the "Email Notifications" section.
Step 3. Select “Receive an email for every submission” to turn notifications on. Clear the checkbox to turn them off.
Step 4. Add up to 5 recipients who should receive notifications.
ℹ️ You can add or remove recipients at any time. Changes apply immediately to new submissions. Who you can add as a recipient depends on your plan:
Start plan: You can select recipients from your account team members. Invite your team members first before adding them as notification recipients.
Scale plan: You can select account team members and enter any external email address.
Step 5. Click “Update Settings” to save.
⚠️ Turning notifications off does not affect your data. All submissions are still recorded in your funnel’s Analytics, regardless of your notification settings.
What the notification email includes
Each notification email includes the data collected from the participant:
Personal data | Name, email, phone — whatever fields your funnel collects |
All answers | Every response the participant provided |
Result metrics | Scores, outcomes, calculator results |
Metadata | Country code, anonymized IP, completion time |
The notification email is auto-generated and cannot be personalized or extended with custom text. The involve.me logo is also included in the email template and cannot be removed.
ℹ️ Emails are sent from no-reply@involveme.com by default. You can also set up your own SMTP sender to send from your own domain, which can improve deliverability.
How to check whether notifications were sent
Step 1: Complete your funnel as a test participant, or wait for a real submission.
Step 2: Go to your funnel’s Analytics page.
Step 3: Click the Responses tab and select a submission.
Step 4: In the right panel, scroll to the EMAILS section and check the Self Notifications status.
Not configured | Email notifications are not enabled for this funnel |
Not sent | Notifications were enabled but the email was not sent for this submission |
Sent | Email was delivered successfully |
Sent & Opened | Email was delivered and opened by the recipient |
Send a notification manually
If notifications were turned on after a participant had already completed your funnel, the email will not have been sent automatically.
You can still send it manually.
In the submission detail pane, in the same location described above, click the send icon next to the “Not sent” status. The notification will be sent immediately to all configured email addresses.
Troubleshooting email notifications
If notification emails are not arriving:
Check spam/junk folder | Emails from no-reply@involveme.com may be filtered. Add it to your safe senders list. |
Verify the email address | Double-check the email addresses in your notification settings for typos. |
Check the status in Analytics | If it says "Not sent", the email may have bounced. See the bounce and complaint policy below. |
Set up your own SMTP | Connecting your own email domain improves deliverability and avoids spam filters. |
Managing notification volume
You receive one email per completed submission.
If your funnel has high traffic, you can turn off self-notifications and use the Analytics dashboard to review submissions in bulk instead.
You can also reduce the number of recipients so only essential team members receive the emails.
Email bounce and complaint policy
To maintain strong email deliverability for all users, involve.me monitors bounce and complaint rates.
Emails bounce when a recipient address does not exist or the email cannot be delivered.
⚠️ Accounts with high bounce or complaint rates may have their email capabilities temporarily and automatically limited or suspended. To support reliable delivery, keep your recipient list up to date and remove invalid email addresses promptly.