involve.me accounts on any of our paid plans have unlimited data retention.
All submission and contact data you have collected with your funnels are stored indefinitely, until you choose to manually delete them.
Users of our free plan however, have a data retention limit of 30 days.
This is a rolling retention period for all of your submission data in all funnels, which means that any submission data that reaches the 30 day limit is automatically deleted from our databases.
What Happens With the Data if I Cancel My Subscription?
The same restriction applies to accounts returning to the free plan from a paid plan.
This means that once your subscription ends and you're back on the free plan, the data retention limit of 30 days will apply to you, and any submissions that are older than 30 days will be automatically deleted.
Manage the Data Retention Period for Your Funnels
When on a paid plan, your data will always be kept indefinitely, until you decide to manually delete it.
On the Business plan and higher however, you'll able to choose for how long the submission data should be kept - if indefinitely, or if it should be completely deleted every couple of days/months.
To manage this and choose a period of time, simply head over to the "General Settings" section in your funnel settings, and open the dropdown under "Response data retention period". These changes will be applied to all funnels contained within your organization.
