Available on | ❌ Free | ✅ Starter | ✅ Pro | ✅ Business |
The self-notification feature sends an email to you (and up to 4 other recipients) every time someone completes your funnel. This lets you react to new submissions instantly — no need to check your dashboard.
Max recipients | 5 email addresses per funnel |
Sent from | no-reply@involveme.com (or your own domain via SMTP) |
Triggered when | A participant completes the funnel (not on partial submissions) or when a payment is successful |
Customizable? | No — the email content is auto-generated and cannot be edited |
How to Set Up Email Notifications
Step 1. Open your funnel and go to the "Settings" page.
Step 2. Scroll to the "Email Notifications" section.
Step 3. Tick "Receive an email for every submission" to enable notifications. Untick it to disable them.
Step 4. Add up to 5 recipients who should receive notifications. You can add or remove recipients at any time — changes take effect immediately for new submissions.
ℹ️ Who can be added as a recipient depends on your plan:
Starter plan: You can only select recipients from your account team members. You'll need to invite your team members first before you can add them as notification recipients.
Business plan: You can select account team members and enter any external email address.
Step 5. Click "Update Settings" to save.
⚠️ Disabling notifications does not affect your data. All submissions are still recorded in your funnel's Analytics regardless of notification settings.
What the Notification Email Contains
Each notification email includes all data collected from the participant:
Personal data | Name, email, phone — whatever fields your funnel collects |
All answers | Every response the participant provided |
Result metrics | Scores, outcomes, calculator results |
Metadata | Country code, anonymized IP, completion time |
The email is auto-generated and cannot be personalized or extended with custom text. The involve.me logo also cannot be removed from the email template.
ℹ️ Emails are sent from no-reply@involveme.com by default. We recommend setting up your own SMTP sender to send from your own domain — this also improves deliverability.
This is how a notification email looks:
How to Check if Notifications Were Sent
Step 1. Complete your funnel as a test participant (or wait for a real submission).
Step 2. Go to your funnel's Analytics page.
Step 3. Click the "Responses" tab and select a submission.
Step 4. In the right panel, scroll to the "EMAILS" section and check the "Self Notifications" status.
Not configured | Email notifications are not enabled for this funnel |
Not sent | Notifications were enabled but the email was not sent for this submission |
Sent | Email was delivered successfully |
Sent & Opened | Email was delivered and opened by the recipient |
Sending a Notification Manually
If you enabled notifications after a participant already completed your funnel, the email won't have been sent automatically. You can still trigger it manually:
In the submission detail pane (same location as above), click the send icon next to the "Not sent" status. The notification will be sent immediately to all configured email addresses.
Troubleshooting
Not receiving notification emails?
Check spam/junk folder | Emails from no-reply@involveme.com may be filtered. Add it to your safe senders list. |
Verify the email address | Double-check the email addresses in your notification settings for typos. |
Check the status in Analytics | If it says "Not sent", the email may have bounced. See below. |
Set up your own SMTP | Connecting your own email domain improves deliverability and avoids spam filters. |
Getting too many notification emails?
You receive one email per completed submission. If your funnel has high traffic, consider disabling self-notifications and using the Analytics dashboard to review submissions in bulk instead. You can also reduce the number of recipients to only essential team members.
Email Bounce & Complaint Policy
To maintain email deliverability for all users, involve.me monitors bounce and complaint rates. Emails bounce when a recipient address doesn't exist or can't be delivered to.
⚠️ Accounts with high bounce or complaint rates may have their email capabilities temporarily and automatically limited or suspended. Keep your recipient list up to date and remove invalid email addresses promptly.