Available on | ❌ Free | ✅ Starter | ✅ Pro | ✅ Business |
involve.me can send automated emails to participants when they complete a submission or a payment. Use follow-up emails to share quiz results, send lead magnets, confirm payments, or deliver personalized content — all directly from involve.me.
Requires | An email address collected via a Contact Form element or through Hidden Fields |
Sent from | no-reply@involveme.com by default (or your own domain via SMTP) |
Email limit | No limit on emails — but emails are triggered by submissions, which have plan limits |
Watermark | involve.me footer can be removed on Pro plan or higher. The opt-out link cannot be removed. |
ℹ️ Emails are sent from no-reply@involveme.com by default, however we recommend to setup your own SMTP sender to send from your own domain.
How to Set Up Follow-up Emails
Step 1. From your workspace, find the funnel you want to edit. Click the dropdown arrow (next to the pencil icon) and select Settings.
Step 2. Scroll to the "Email Notifications" section (or click "Emails" in the left menu).
Step 3. Tick "Send custom follow-up email to participants".
Step 4. Choose when to trigger the email
Step 5. Create your email — add a subject line, body text, and personalize with variables.
Step 6. Click "Update Settings" to save.
ℹ️ If your funnel doesn't collect email addresses yet, you'll be prompted to add an email collection field before you can enable follow-up emails.
When Are Follow-up Emails Sent?
You choose one of two triggers:
Submission is completed | The email is sent when a participant reaches the final page of your funnel (outcome page, thank you page, or custom redirect). This is the most common trigger. Partial submissions do not trigger the email. |
Payment is successful | The email is sent only after a payment has been completed successfully. Use this for payment confirmations or to deliver digital goods after purchase. |
Sending Different Emails per Outcome
If your funnel has multiple outcomes (e.g., different quiz results), you can send a different follow-up email for each outcome.
Step 1. Tick "Send different emails for each outcome" in the email settings.
Step 2. Select an outcome from the dropdown.
Step 3. Create the email for that outcome.
Step 4. Repeat for each outcome — you need one email per outcome.
Personalizing Your Email with Variables
You can insert dynamic variables into both the subject line and the email body. Variables are replaced with the actual data from each participant's submission when the email is sent.
To insert a variable, click the + symbol on the right side of the input field, or type "@" to open the variable picker.
The available variables depend on what your specific funnel collects. Common examples include:
Contact form fields | First name, last name, email, company name, phone — whatever your Contact Form element collects |
Question answers | The participant's answer to any question in your funnel |
Outcome name | The outcome the participant received (e.g., quiz result) |
Funnel name | The name of your funnel |
Hidden fields | Any hidden fields passed via the URL |
Custom fields | Any other input fields you've added to your funnel |
ℹ️ Variables work in subject lines too — personalizing the subject line increases open rates.
Attachments and Images
You can add files to your follow-up emails using the paperclip icon in the email editor:
Images (PNG, JPG, GIF) | Display directly in the email body |
Other files (PDF, etc.) | Appear as a linked download box in the email |
Self-Notification Emails
In addition to follow-up emails sent to participants, you can also receive a self-notification email whenever someone submits your funnel. This email is sent to you (the funnel owner) and contains the submission details including personal data, question answers, results, and metadata.
To enable self-notification emails, tick "Send Self-notification email" in the same Email Notifications section of your funnel's Settings page.
For more details on self-notification emails and other notification options, see Receive Email Notifications for Each Participant.
This is how a self-notification email may look like:
Need More Than One Email?
Follow-up emails send one email per trigger (or one per outcome). If you need to send multiple emails over time — like a drip sequence, a timed follow-up, or different paths based on participant data — use Automations.
With Automations you can add delays between emails, branch based on answers or scores, run A/B tests, and even invite participants into other funnels. Both Follow-up Emails and Automations can be active on the same funnel at the same time — they don't conflict.
Troubleshooting
Follow-up emails not arriving?
Check the spam/junk folder | Emails from no-reply@involveme.com may be filtered. Ask participants to check spam and add the address to their safe senders list. |
Review your subject line and body | Some mailboxes flag emails with certain terms as spam, especially from unknown senders. Avoid words commonly associated with spam and keep the subject line clear. |
Set up your own SMTP sender | Sending from your own domain significantly improves deliverability and avoids spam filters. |
Check the status in Analytics | If the status shows "Not sent", the email may have bounced because the recipient address doesn't exist or can't be delivered to. |
⚠️ Accounts with high bounce or complaint rates may have their email capabilities temporarily and automatically limited or suspended. Keep your recipient lists clean and remove invalid email addresses.