Under some circumstances, a funnel cannot be displayed to your participants. Instead, your participant will get a message at the URL of the funnel. Those are the most common messages. For other errors, contact support or try different keywords in the support articles library.

Reason: Our automated system detected some unauthorized content in your funnel. Bear in mind that due to its nature this system also may trigger false-positive alerts. Please check out our content policy for more information about unauthorized content.

Solution: Contact our support from your account here. Specify the name of the funnel so that our agents can check its content. If the agent determines the content does not breach our content policy, the funnel will be unlocked as soon as possible.

Reason: You reached your monthly submission limit. Or you're using a paid feature that is not included in your plan and you reached the 10 submission limit on the funnel.

Solution: Upgrade your subscription here or wait for the monthly reset (every first of each month). If the paid features are the issue, you can either upgrade your subscription to a plan that had said feature(s) included, or simply remove the paid feature(s) from your funnel.

Reason: The option to block users coming from within the EU is activated.

Solution: Deactivate the option to block users coming from within the EU in the settings of your funnel.

Reason: The funnel has been marked as completed or has reached its end date.

Solution: Remove or update the Link to the funnel. Note: A funnel marked as completed cannot be set back to Live. See more about funnel status here.

Reason: A premium feature has been enabled on a Live funnel that has no access to it. (eg. This might happen after a plan was downgraded or if the template already included a premium feature as demo content). The feature in question will be mentioned on the message.

Solution: Remove the premium feature or upgrade your account here.

If you have any questions please contact support.