A submission is a user that completed your project after you published it. Completing a project is done by clicking though all pages until the "Thank You" screen or one of the "Outcome" screens is reached. Only then the collected data is available to you in your project analytics. The submission limit counts completed submissions from all your projects.
When you reached your monthly limit, all your projects will not be available to the public anymore. We send you a notification email when you are close to your limit (50% and 80%) and once your reached it (100%), so you can upgrade your plan if necessary. Your participant count is reset automatically on the first day of each month (12 a.m. UTC-0).
You can always see the current status of your overall account limit in the the dropdown of your dashboard. A circle around your avatar will also show you if you're closer to your limit.
By clicking the Upgrade button, you will be directed to the Billing page where you can upgrade your subscription to fit your current needs.
You can also see the number of submissions for each Published, Completed or Archived project by navigating to the Projects Overview and filtering for the desired type.
If users decide to stop filling out your project and navigate away from the page, a partial submission is created. You have a 30-day time window to reveal partial submissions and each reveal will count towards your monthly submission limit.
You cannot edit your submissions on involve.me, however you can download a report anytime and change details within your exported file.
Resetting the submission count or deleting submissions
- Submission test data generated while your project is in draft mode is automatically deleted when publishing it.
- The best way to reset all submissions for a published project is to duplicate the project and start over with a copy.
- To remove single submissions, open your project's analytics and go to the "Detailed responses" tab. You'll find a trash bin icon next to each entry to remove it. Be aware that removing submissions does not affect your monthly submission count.