A submission (some may refer to it as a response) is a user that completed your funnel after you published it. Completing a funnel is done by clicking through all pages until the "Thank You" screen or one of the "Outcome" screens is reached. Only then the collected data is available to you in your funnel's analytics.
The submission limit counts all completed submissions (or revealed partial submissions) from all funnels across your organization, and not just from a single funnel.
What Happens if I Reach the Monthly Limit?
Once you reach your monthly limit, all of your funnels will stop being available to the public, and participants will see the "This content is currently unavailable" message when trying to access the funnel.
We will send you a notification email when you are close to your limit (50% and 80%) and once you have reached it (100%), so you can upgrade your plan if necessary. Your participant count resets automatically on the first day of each month (12 a.m. UTC-0).
You can always see the current status of your overall account limit in the dropdown of your dashboard. A circle around your avatar will also show you if you're closer to your limit.
In the example below there's zero submissions, so there's no circle around the avatar.
By clicking the Upgrade button, you will be directed to the Billing page where you can upgrade your subscription to fit your current needs.
You can also see the number of submissions for each Published, Completed or Archived funnel by navigating to the Funnels Overview and filtering for the desired type.
Partial Submissions
If users decide to stop filling out your funnel and navigate away from the page, a partial submission is created. You have a 30-day time window to reveal partial submissions and each reveal will count towards your monthly submission limit.
Editing Submissions
You cannot edit your submissions on involve.me, however you can download a report anytime and change details within your exported file.
Resetting the Submission Count or Deleting Submissions
Submission test data generated while your funnel is in draft mode is automatically deleted when publishing it.
Reset all submissions in your funnel's analytics, scroll to the bottom and click "Reset Analytics".
You can also reset all submissions for a published funnel by duplicating the funnel and starting over with a copy.
To remove single submissions, open your funnel's analytics and go to the "Responses" tab. You'll find a trash bin icon next to each entry to remove it.
ℹ️ Removing submissions or resetting analytics does not affect your monthly submission count. If you have 50 submissions towards your monthly limit, you will still have 50 submissions even after you have deleted them.
