A submission (some may refer to it as a response) is a user that completed your funnel after you published it. Completing a funnel is done by clicking through all pages until the "Thank You" screen or one of the "Outcome" screens is reached. Only then the collected data is available to you in your funnel's analytics.
The submission limit counts all completed submissions (or revealed partial submissions) from all funnels across your organization, and not just from a single funnel.
Your Monthly Submission Limit
Submission limits vary by plan, the higher the plan, the more monthly submissions you will have available. All of our plans have a limited amount of monthly submissions, a plan with unlimited submissions does not currently exist.
The Free plan currently offers 50 monthly submissions, if you want to know how many monthly submissions each paid plan has, then make sure to check this page here.
What Happens if I Reach the Monthly Limit?
Once you reach your monthly limit, all of your funnels will stop being available to the public, and participants will see the "This content is currently unavailable" message when trying to access the funnel.
We will send you a notification email when you are close to your limit (50% and 80%) and once you have reached it (100%). Your participant count resets automatically on the first day of each month (12 a.m. UTC-0).
You can always see the current status of your overall account limit in the dropdown of your dashboard, or on the Plans & Billing page. You can see below how this looks like on your dashboard dropdown (left image) and on the Plans & Billing page (right image).
You can also see the number of submissions for each Published, Completed or Archived funnel by navigating to the Funnels Overview and filtering for the desired type.
Getting More Submissions
There are two ways in which you can get more submissions:
You can upgrade to the next higher plan tier, which will automatically grant you a higher monthly submission limit.
But if you figure that the upgrade to the next plan is too big of a jump, then you can always go with a submission add-on instead. To acquire add-ons, simply navigate to the Plans & Billing page and click "Increase limits".
If you require more submissions than what is possible with the Business plan + submission add-ons, then you may want to consider our Enterprise plan.
ℹ️ When upgrading to a higher plan, your add-ons will be automatically removed. This is because the plan you're upgrading to has higher limits than your previous plan combined with the add-ons.
Partial Submissions
If users decide to stop filling out your funnel and navigate away from the page, a partial submission is created. You have a 30-day time window to reveal partial submissions and each reveal will count towards your monthly submission limit.
Editing Submissions
You cannot edit your submissions on involve.me, however you can download a report anytime and change details within your exported file.
Resetting the Submission Count or Deleting Submissions
Submission test data generated while your funnel is in draft mode is automatically deleted when publishing it.
Reset all submissions in your funnel's analytics, scroll to the bottom and click "Reset Analytics".
You can also reset all submissions for a published funnel by duplicating the funnel and starting over with a copy.
To remove single submissions, open your funnel's analytics and go to the "Responses" tab. You'll find a trash bin icon next to each entry to remove it.
⚠️ Removing submissions or resetting analytics does not affect your monthly submission count. If you have 50 submissions towards your monthly limit, you will still have 50 submissions even after you have deleted them.