Available on | ❌ Free | ✅ Basic | ✅ Pro | ✅ Business |
You can add participants automatically to your Customer.io segments using the native Customer.io integration.
If you want to test the integration before committing to a paid plan, you can do so by registering for a free 14-day trial.
Not entirely sure how to set up the integration? Make sure to learn about it in our dedicated article first.
Connecting the Integration
You can connect the integration either by navigating to the "Integrations" tab in the navbar or by opening the dropdown menu of your funnel's card and selecting "Connect" - then just click "Connect" on Customer.io's card.
In order to connect the integration, start by entering an Internal Connection Name, then enter your Customer.io Site ID, Tracking API Key and App API Key.
Once you have connected integration, you'll be able to see the name of your connection as well as the Site ID of the Customer.io account you're using.
Data Mapping for the Customer.io Integration
The integration will send email and default properties automatically.
Fields That Are Automatically Mapped With the System Fields in Customer.io
Email
Outcome
Funnel
Title
Gender
Job title
Organization name
Street
Country code
Mobile phone
Fax
Website
Full birthday with year
Correctly answered questions
Score
Outcome points
Calculator result*
Calculators by ID (eg. ca_xxxxxxx) or label**
Facebook
Twitter
Instagram
Linkedin
Embed URL
Remote id
First name
Last name
Phone
Zip
City
State
Country
*This is the result of the first calculator in the funnel, if there's only one calculator you can use this field.
**If you have multiple calculators in your funnel they'll be specified by ID, or by their label, if you added internal labels to your calculators.
Data From Question Elements
Any other collected data fields (eg. from multiple choice elements, free text inputs, sliders, opt-in checkboxes, etc,) can be mapped through "custom field mapping".
Good to Know
If you have configured a Customer.io integration on a funnel and you duplicate said funnel, your integration settings will duplicate as well. You can at any time remove the connection for the duplicated funnel and add a different one.
Custom fields on existing contacts will be updated when the same email is sent again.
Opt-in Checkbox and GDPR
In order to be fully GDPR compliant, you will need to tick the option "Only trigger integration when opt-in checkbox element was selected" on your integration's settings and add a dedicated opt-in checkbox that sends data over to the integration, from your involve.me funnel.
Here's a step-by-step guide on how to set it up.
If GDPR is of no concern to you, then you can skip this step.
Testing Your Integration
Once the integration has been set up and connected to your funnel, it will be time to test it in order to ensure everything is working as intended, learn how to do it here.
If you still have any questions, please feel free to contact our support team.