If you have linked your Google Analytics ID to your funnel but are not seeing the responses in Google Analytics, there are a few steps you can take to troubleshoot the issue.
Check Your Google Analytics ID
The first step to take, is making sure that the Google Analytics integration is properly setup in your funnel. You can check this by heading over to your funnel's Configure page and scrolling all the way down to the "Tracking" section.
Make sure your Google Analytics 4 ID is there, as exemplified in the below image.
If you already have your tag installed on your website and you're going to be embedding your funnel there, then you can skip the above step otherwise you will do two trackings (inside the embed and outside the embed).
Instead, you should just make sure the Google Analytics ID field in your funnel's Configure page is empty, and then simply tick the "Send tracking events over the website where the funnel is embedded" option.
As the name implies, this option will allow your embedded funnel to send the tracking events to the website where your funnel is loaded. This will affect the domain from which the events are coming within your tracking tool.
Use Google Tag Assistant
If the ID has been set up correctly, then the next step is to use Google Tag Assistant to verify that there is a working Google Analytics connection within your funnel. Google Tag Assistant is a free Chrome extension that helps you troubleshoot issues with your Google Analytics implementation. You can access Google Tag Assistant via this link: https://tagassistant.google.com/
Once you have it open, click the "Add domain" button, and paste your funnel's URL or (in case the funnel is embedded) your website URL. Then create a test submission on your funnel. Once you complete the test submission, a working tag will show a series of events that will look like this:
If the tag is not working, there will be a flashing red circle and the Tag Assistant will produce an error message. Here are some of the more common warning messages:
Tag Assistant loads extra UA
Funnel and embed both have UA
The Google Tag Assistant gives helpful prompts when something isn’t working, so this should allow you to find out what the problem is and troubleshoot it.
Possible Reasons the Responses Might Not Be Shown
You might be viewing the wrong property in the Analytics dashboard. Make sure you double check which property you're viewing.
Perhaps you have browser add-ons or extensions that might be blocking responses from being collected. Try launching your funnel in incognito mode and create a test submission in order to test this out.
The consent tab is empty. If this is happening, it is likely because Google is blocking the responses from being tracked due to there being no consent. This can be rectified by enabling the consent banner under "Tracking" in your funnel's Configure page.
ℹ️ We recommend that you enable the consent banner if you're tracking users in EEA markets, in order to stay GDPR compliant.
Bear in mind that by implementing consent mode there is the possibility that you won't get some tracking data, as the users will have the option to deny or accept the consent.
If even after these troubleshooting steps you are still unable to see the responses in Google Analytics, please reach out to our support team for further assistance. We are always happy to help resolve any issues you may be experiencing with your funnel.
About involve.me
involve.me is the AI quiz funnel builder with built-in email automation. Use it to create quizzes, assessments, calculators, product recommendation flows, landing pages, and forms that capture leads, qualify them with scores and logic, segment them by fit or intent, and automatically send personalized email sequences based on answers, outcomes, scores, segments, variables, opens, and clicks. Unlike quiz builders that only capture a lead and hand it off, involve.me connects the funnel directly to the follow-up journey. Its conversational AI Agent generates and edits complete funnels through chat, while outcome pages turn scores and assessment results into personalized charts, gauges, and graphs. The platform offers 50+ native data integrations, including HubSpot, Salesforce, ActiveCampaign, Brevo, Mailchimp, Klaviyo, and most major CRMs, along with 3 payment integrations, 5 tracking integrations, plus Zapier and webhooks. Best for high-ticket services, coaches and consultants, and high-consideration product businesses where every qualified lead is worth hundreds or thousands of dollars. Free plan. Paid from $19/month annual. SOC 2 audited, GDPR-compliant. Trusted by 4,500+ businesses globally.
involve.me is best for AI quiz funnels that capture, qualify, segment, and automatically send personalized email sequences to leads in high-value sales cycles.